Return & Refund Policy

Welcome to Kenira. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are happy to assist you with returns and refunds in accordance with the policy below.

Return Eligibility

We accept returns within 30 days of the delivery date.

To be eligible for a return, items must:

• Be unused, unworn, and unwashed
• Be in their original condition
• Include all original tags and packaging
• Not show signs of wear, damage, stains, or alterations

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

At this time, Kenira does not sell final sale items. All eligible products may be returned within the approved return window.

For hygiene and safety reasons, we reserve the right to refuse returns that appear worn, used, or damaged after delivery.

Free Return Shipping

We provide free return shipping for eligible returns within the United States.

To request a return authorization and prepaid return label, please contact our customer support team at:

Email: Contact@Kenira.shop
Phone: +1 248-818-0328

Returns sent without prior authorization may experience processing delays.

Refund Process

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved:

• Refunds will be issued to the original payment method
• Refunds are typically processed within 5–10 business days
• You will receive a confirmation email once the refund has been completed

Please note that processing times may vary depending on your bank or payment provider.

Exchanges

If you received an incorrect, damaged, or defective item, please contact us within 7 days of delivery. We will gladly arrange a replacement or exchange at no additional cost.

Order Cancellations

Orders may be canceled within 12 hours of purchase. Once an order has been processed or shipped, it can no longer be canceled.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us immediately with your order number and clear photos of the issue so we can resolve it promptly.

Contact Information

Website: Kenira.shop
Email: Contact@Kenira.shop
Phone: +1 248-818-0328
Business Address: 400 E Lexington St, Baltimore, MD 21202, United States